Penny — Support

Effective date: 22 June 2026

Welcome to Penny support. This page helps you get the most out of the app, answers common questions, and tells you how to reach us.

Language note: The Penny app interface is in Turkish. This support page is written in English so it can serve as the App Store Support URL. A Turkish version of this page can be added.

What Penny does

Penny is a personal finance app that helps you keep track of your money. With Penny you can:

• Add and review your transactions (merchant, amount, currency, date, optional note, recurring flag, category).
• Plan upcoming payments with due dates, recurrence, and reminders.
• Set budgets per category and track a monthly income and total budget.
• Optionally import bank transactions from email — either by forwarding bank notification emails to your personal Penny address, or by connecting your Gmail so Penny can read your bank transaction-notification emails for you.

Penny does not show ads, does not track you across other apps or websites, has no in-app purchases, and uses no analytics or telemetry. Your data is stored privately and is only visible to you.

Contact

Need help, found a bug, or have a question? Email us:

• Support email: support@whoisegemen.com
• Expected response time: within 2–3 business days

Penny is built and maintained by Egemen Kılıç, an individual developer based in Türkiye.

When emailing, it helps to include:
- The email address or sign-in method you use with Penny (Apple, Google, or email/password).
- A short description of the problem and what you expected to happen.
- The app version and your device model, if you know them.

Please do not include passwords or one-time codes in your message.

Frequently asked questions (FAQ)

How do I add a transaction?

You can add transactions manually inside the app:

1. Open Penny and go to your transactions.
2. Tap to add a new transaction.
3. Enter the merchant, amount, currency, and date. You can optionally add a note, mark it as recurring, and choose a category.
4. Save.

Manually added transactions are confirmed immediately. Transactions that arrive from email import may appear in a review state first (see below).

How does email-forwarding import work?

Penny gives each user a personal import address in the form u-<your-token>@whoisegemen.com. When you forward a bank notification email to that address:

1. The email arrives at Penny's inbound mail routing (operated via Cloudflare Email Routing).
2. Penny parses the email in memory, extracts the transaction details (amount, merchant, currency, date), and creates a transaction for you.
3. The full email body is not stored — only the extracted transaction fields are saved.

For your security, Penny checks that the email passed DKIM (an anti-spoofing signature) and that the sender is on the recognized bank list. Emails from trusted bank senders can be auto-confirmed; anything else lands in a pending review state for you to confirm or discard.

Currently supported bank: Email parsing currently recognizes Akbank notification emails. Other banks may be added over time.

How to set up email forwarding (generic steps)

You can set up an automatic forwarding rule in your email provider so bank notifications go to your Penny address. Below are generic instructions — exact menus change over time, so check your provider's help if a step looks different.

Gmail (web):
1. Open Settings → See all settings → Forwarding and POP/IMAP.
2. Click Add a forwarding address, enter your Penny address u-<your-token>@whoisegemen.com, and confirm.
3. Better for bank emails: go to Filters and Blocked Addresses → Create a new filter, set the From field to your bank's sender address, click Create filter, then choose Forward it to your Penny address.

Outlook / Outlook.com:
1. Go to Settings → Mail → Rules (or Forwarding).
2. Create a rule with a condition like From = your bank's sender address.
3. Add the action Forward to and enter your Penny address u-<your-token>@whoisegemen.com.

iCloud Mail:
1. In iCloud Mail on the web, open Settings (gear icon) → Rules → Add a Rule.
2. Set a condition such as is from your bank's sender address.
3. Choose the action Forward to and enter your Penny address u-<your-token>@whoisegemen.com.

Tip: Forward only your bank's transaction-notification emails. Penny does not need (and ignores) unrelated mail.

How do I connect or disconnect Google (Gmail import)?

Connecting Gmail is optional. If you connect it, Penny can read your bank transaction-notification emails automatically instead of you forwarding them.

• To connect, use the Gmail connection option in the app and complete Google's sign-in. Penny requests read-only Gmail access (gmail.readonly) — it can read, but never modify, delete, or send your email.
• Penny uses this access only to read bank transaction-notification emails and extract transaction details for your own ledger. No human reads your email; parsing is fully automated. Your email is not sold, shared for advertising, or transferred to third parties. This is consistent with Google's API Services Limited Use requirements.

Disconnecting Gmail: At this time, Penny does not have a separate in-app "disconnect Gmail" button that removes the stored Google token on its own. To fully remove Penny's Gmail access today:

1. Delete your Penny account (see below) — this revokes the Google access grant (best effort) and deletes the stored Gmail token, and
2. Revoke Penny's access at Google directly to be certain, at myaccount.google.com → Security → Your connections to third-party apps & services (or Third-party apps with account access), then remove Penny.

We recommend doing step 2 regardless, since the automatic revoke on account deletion is best-effort and may not always succeed.

How do I change my currency or theme?

Open the app's Settings to change:

• Display currency — the currency used to show your totals.
• Theme — the app's visual appearance.

These preferences are saved to your account.

How do I delete my account and data?

You can delete your account from inside the app:

1. Go to Settings.
2. Choose Delete account ("Hesabı sil").
3. Confirm.

When you delete your account, Penny will:

• Best-effort revoke your Google access grant (if you connected Gmail) and delete the stored Gmail token.
• Delete all of your data — this cascades across your transactions, budgets, settings, categories, upcoming payments, your import address, trusted senders, and the email-import audit log.
• Sign you out on the device.

This is permanent and cannot be undone. If the automatic Google revoke does not succeed, your Google grant may persist on Google's side until you remove it manually (see "How do I connect or disconnect Google" above).

Troubleshooting

Transactions aren't importing

• Check the bank is supported. Email parsing currently recognizes Akbank notification emails. Other senders may not be parsed yet.
• Forwarding setup: Confirm your forwarding rule sends mail to your exact Penny address u-<your-token>@whoisegemen.com, and that you confirmed any verification step your email provider required.
• Anti-spoofing checks: Penny only auto-imports emails that pass DKIM and come from a recognized bank sender. If an email doesn't meet both checks, it won't be auto-confirmed.
• Look in your review/pending items. Imports that aren't auto-confirmed wait for you to confirm or discard them.
• Duplicates: Penny tries to avoid duplicate imports (for example, the same message or a same-day, same-amount entry), so a transaction you already have may not be added again.
• If you connected Gmail and nothing is importing, try the steps under "Sign-in issues" and confirm your Gmail connection is still active.

Sign-in issues

• Make sure you're using the same method you originally signed up with (Sign in with Apple, Continue with Google, or email/password). These are separate identities.
• Check your internet connection — Penny needs to reach its secure backend to sign you in.
• For Sign in with Apple or Continue with Google, make sure you complete the provider's pop-up sign-in flow without cancelling.
• If sign-in still fails, email support (see Contact) with the method you use and any error message you see.

Password reset

Password reset applies only if you signed up with email and password (not Apple or Google).

• Use the password reset / "forgot password" option on the sign-in screen and follow the email instructions.
• If you signed in with Apple or Google, there is no Penny password — manage your sign-in through Apple or Google.
• If you can't reset your password, contact support.

Privacy summary

• What we collect: your account info (email, name from your sign-in provider, user ID), your financial data you enter or import (transactions, upcoming payments, budgets, categories, app settings), and, only if you use email import, the infrastructure data needed for it (your personal import address, trusted senders, and — if you connect Gmail — your Gmail access tokens). A minimized email-import audit log records only a message ID, an outcome, and a short detail.
• What we don't do: no ads, no cross-app tracking, no analytics/telemetry, no in-app purchases. Raw email bodies, email subjects, sender addresses, and one-time/confirmation codes are not stored.
• Where it's stored: in a secure cloud backend (Supabase), isolated per user so only you can access your data. Email import passes briefly through Cloudflare (mail routing) and, if you connect Gmail, Google. Sign in with Apple verifies your identity with Apple.
• Security: encrypted in transit (HTTPS/TLS), per-user data isolation, and your sign-in session stored securely on your device.
• Your control: you can delete your account and all associated data at any time from Settings.
• Retention: your data is kept until you delete it or delete your account.

This is a summary. For full details, see the Privacy Policy.

Legal & jurisdiction

Penny is operated by Egemen Kılıç, an individual developer based in the Republic of Türkiye. Penny's handling of personal data is governed by Turkish law, including the Personal Data Protection Law (KVKK, Law No. 6698). For users in the EU/EEA, the GDPR also applies to your personal data.

• Privacy Policy: https://whoisegemen.com/penny/privacy
• Terms of Service: https://whoisegemen.com/penny/terms

If anything here is unclear or out of date, please email us — we're happy to help.